Returns, Refunds & Complaints

Our Fresh Flower Guarantee in Canning Town

As a trusted florist in Canning Town, we are committed to delivering only the finest, freshest flowers to households and businesses in our neighbourhood. Every bouquet and arrangement is crafted with care and is backed by our Fresh Flower Guarantee. This means you can always expect your flowers to arrive vibrant, beautifully arranged, and brimming with life.

Damaged on Arrival Policy

If your flowers arrive damaged or not in the expected condition, please notify us as soon as possible on the day of delivery. Photographic evidence of the damage may be requested to help us resolve your concern swiftly and improve our service. Our team is dedicated to ensuring you receive the quality you expect from a reputable Canning Town florist.

Flowers Freshness Window

Your floral arrangements are guaranteed to remain fresh for at least five days from the date of delivery, provided they are cared for according to our instructions included with your order. Should your flowers fade prematurely within this window, we are happy to assess the situation and offer an appropriate resolution.

Refund or Replacement Options

Your satisfaction is paramount to us. If your flowers are damaged, wilted on arrival, or not as described, you are eligible for a refund or a replacement bouquet. Once your claim is verified (typically by photo or returning the original bouquet), you may choose between:

• A replacement delivery at no extra charge
• A full or partial refund, depending on the extent of the issue

We will process refunds to your original payment method as swiftly as possible after approval. Replacement deliveries are usually arranged for the next available delivery slot in Canning Town. Our aim is to quickly and conveniently set things right with minimal disruption to you.

Our Complaints Process

In the rare event that you are not satisfied with your experience or have a concern about your order, please let us know promptly. Our complaints process is simple and transparent:

1. Reach out to our customer support team with details about your order and the issue.
2. Provide photos or other relevant information to help us investigate the matter fully.
3. Our management team will review your complaint and respond within two working days with a resolution or an update on progress.

We appreciate all feedback, as it helps us maintain high standards and build lasting trust with our Canning Town community.

Proud to Serve Canning Town Households & Businesses

We pride ourselves on being a reliable local florist, serving homes, offices, and retail businesses in Canning Town with dedication and integrity. Our customer-first policies are designed to give you complete peace of mind when ordering fresh flowers for any occasion. Thank you for choosing us to add a touch of beauty and joy to your moments and spaces.